TERMS & CONDITIONS
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with HEUTE, hereinafter referred to as “HEUTE”, ”us ” or ”we”, at the HEUTE website, mobile website, or telephone (jointly referred to as ”allesfurheute.com”).
Please make sure you have read and understood the Terms before placing your order.
The inclusion of any products or services on allesfurheute.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on allesfurheute.com at the time you place your order.
HEUTE wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
1014 AS Amsterdam
2. Prices and delivery charges
The prices displayed at allesfurheute.com include the statutory Value Added Tax but does not include duties, fees and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. Rely on UPS to collect payment for your shipment at the time of delivery (C.O.D. option).
3. Ordering/conclusion of contract
The ordering options available to you are via allesfurheute.com.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact HEUTE Customer Service who will settle the refund.
- HEUTE reserves the right to introduce special offers such as "pre-order" / "waiting list", under which the customer will be able to purchase goods from new collections, even before the date of launching the collection for regular sale.
- By placing a pre-order you agree to be bound by these terms for pre-order of goods and the ordinary Terms and Conditions.
- When placing a pre-order your contact information must be accurate and kept updated. If we do not have accurate or updated contact information we will not be able to keep you informed of your pre-order.
- When you place a pre-order you will need to pay the full price for the products ordered and any applicable delivery fees.
- Pre-ordered products will be shipped as soon as possible, subject to availability. Please note that launch dates and dates of availability of products are subject to change and we are not liable for any changes to such dates.
HEUTE exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
6. Duties & Taxes
All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Countries outside the European Union are shipped on a DDU (Delivered Duty Unpaid) basis, meaning that taxes and duties are not included in the final price.
You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the HEUTE tags attached.
We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. Please note - duties, taxes and the original shipping charges are non-refundable. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.
If the item you have received is defective, please notify HEUTE promptly and return the item to the address as below. HEUTE will, for any products deemed defective, provide a new product or a full refund, including the costs of delivery.
The return address:
1014 AS Amsterdam, the Netherlands
The parcel remains your responsibility until it arrives to us - remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have proof you have sent it.
When you return your order, please remember to put your returns note(which you can download here) in the parcel.
It can usually take up to 21 working days for your return to be delivered back to us in the Netherlands, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 3 working days.
8. Payment methods
You can pay for your goods in various ways as set out below.
Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Please note that applicable bank charges will be borne by you.
When paying by PayPal, the applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. HEUTE reserves the right to deny any purchase.
You will receive the legally required invoice in your parcel.
9. Our Liability
Our maximum liability to you for any loss or damage arising in connection with your order on allesfurheute.com shall be limited to the total price of your order.
If there are defects in the goods you have purchased, HEUTE abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at allesfurheute.com remain with HEUTE. and its subsidiaries or licensors. Any use of allesfurheute.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of HEUTE.
13. Company Information
Registered office: Isolatorweg 17 1014 AS Amsterdam, the Netherlands